Refund policy

At Poshdaim Skincare, your satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within

30 days

of receiving your order.
To be eligible for a return, items must:
• Be unused and in their original condition.
• Be returned in their original packaging.
• Include all original components and accessories (if applicable).
• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Refunds (Within 7 Days)

If your return request is made within 7 days of delivery and your return is approved, you will receive a full refund to your original method of payment.
Refunds will be processed after we receive and inspect the returned item. Depending on your financial institution, it may take several business days for the refund to appear in your account.

Store Credit (Days 8–30)

If your return request is made after 7 days but within 30 days of delivery and your return is approved, you will receive store credit equal to the purchase price of the returned item.

Store credit:
• Does not expire.
• Can be used toward any future purchase on our website.
• Is non-transferable and cannot be redeemed for cash.

Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
• Opened or used skincare products.
• Used exfoliating gloves.
• Products damaged due to misuse.
• Gift cards.
• Final sale or clearance items (if applicable).

If a product arrives damaged or defective, please contact us within 48 hours of delivery with photos so we can assist you promptly.

Return Shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Support team through our Contact page or by email, and we’ll be happy to assist you.